Refund Policy

Last Updated: [Date]

We at FonduellaMugs strive to ensure that you are fully satisfied with your purchase. However, if you are not entirely satisfied with your purchase, we're here to help.

Refund Eligibility

To be eligible for a refund, please ensure that:

  1. You have purchased the product directly from FonduellaMugs.

  2. You are within the applicable refund period, which is typically [number of days] days from the date of purchase.

  3. The product is in its original condition, unused, and in the same packaging as you received it.

Refund Process

To request a refund, please follow these steps:

  1. Contact our customer support team at [Contact Information] and provide your order number and reason for the refund request.

  2. Our customer support team will review your request and determine if it meets our refund criteria.

  3. If your request is approved, you will be provided with instructions on how to return the product.

  4. Once we receive the returned product and verify its condition, we will process your refund.

Refund Timeframe

Refunds will be issued within [number of days] days of receiving the returned product. Please note that it may take some time for the refund to appear in your bank or credit card statement, depending on your financial institution.

Non-refundable Items

Certain items are not eligible for refunds, including:

  1. Downloadable software products once they have been downloaded or accessed.

  2. Gift cards.

  3. Products that have been used or damaged by the customer.

Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [Contact Information].

Contact Us

If you have any questions about our refund policy, please contact us at fonduellamug@gmail.com

. We are here to assist you and ensure that you have a positive experience with our products and services.